Category Archives: Team

How to prepare your business for the festive season

How to Prepare Your Business for the Festive Season The festive season is almost here and whilst your employees may be excited for the public holidays, end of year party or annual leave, are you as an employer ready? There is no shortage of concerns for employers leading up to, and during, the festive season which…
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7 Keys To Effective Delegation

7 Keys To Effective Delegation

Would you like to have your team follow your instructions better? Delegation is the key, but many business owners are not effective at delegation, what they do instead is abdicate. They stay out of the loop and simply give instructions and say "Hey, Go do this." or "Go, work on this project" etc... It's very loose, it's left very open ended and then there's no surprise that when the results come back, it's not what they expected.

I'm going to share the keys to delegating effectively that I learnt one of my mentors Keith Cunningham. The more you can train yourself to become effective at delegating - the more you get results through people and through others. In fact, I know when I started hiring virtual assistants, my delegation skills became super refined because you're forced to. You’re communicating in email, you’re communicating sometimes where English may not even be their first language.

Keys to Delegation:

  1. Be very clear on the result or outcome. If the desired result you ask for is wishy washy, then you’re going to get a wishy washy response back. So be very clear on the outcome you want.
  2. Delegate to someone of competence.Sometimes your delegating is not working out because the person actually needs training - they’re not actually effective - they don’t actually know how to do what you want them to do. You might be very clear on explaining the result but they just don't have the skills to do it. Sometimes you need to focus on the training instead or delegate to someone else.
  3. Setup very clear rules of the game.- What are some clear rules around what you are delegating? These rules can be what can or cannot be done, what's allowable or unallowable in terms of boundaries or rules or policies or things that can be adhered to.
  4. Be clear about what resources are available. Sometimes I've seen in business where team members will try to re-invent the wheel. They’re figuring out new ways to do things when a template already exists. Make sure if there's any resources available that the person you are delegating to knows about them.
  5. Have a time frame. Make sure there's a very clear time frame for when you want things to have happen by. “Can you do this?” is very different to “Can you do this by close of business Friday?” – Let people know what your expectations are around when it needs to be done by.
  6. Have them repeat back what you've said. Often team members will say "Yeah, yeah, I got it", but maybe they haven't. If you ask them to articulate it back to you then it gives you confidence that you have been understood.
  7. Explain or to define consequences. Sometimes there are going to be natural consequences if something doesn't happen. There might be an impact, we could lose a customer or a job might be late. Other times you may need to set a consequence. “You're not going home until it's done.” You've got a clear boundary or something's not done by a certain time then might be a fine or something that happens as part of it. Define a consequence with it.

Which of those seven keys do you need to focus on to become more effective at delegation? Focus on that.

If you need help with this process you might want to consider getting in touch to see how we can help you. Alternatively you can come along to one of my business workshops and seminars.

How To Top Up The Increasingly Important Emotional Bank Account

If you examine your current customer service and customer experience… Is it amazing and blowing people away or is it pretty average? Do your customers experience the same consistency between different team members or is there a vast difference? To understand our customer experience we need to look at something called the "emotional bank account".…
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How effective is your team at sales?

Have you ever wondered what the difference between an amateur and a professional sales person is? This week’s video tip explains how you can train yourself and your team to become better at selling. Highlights of the video: 00:02 - The key to sales success 00:35 - Sales, quite simply, is professionally helping other people to buy…
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Is your business boring enough?

Allowing your business to be boring sounds like a terrible idea, but if your business isn’t boring enough, then it is probably not performing as well as it could be.  Today’s video tip explores how as business owners we unnecessarily change and tweak things in our businesses because we are trying to avoid things getting…
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How to Deal with Under-Performing Team Members

Is one of your team members under-performing? Sometimes a team member just doesn't seem to be doing their job right, they seem disinterested or confused about their role. In some cases they are the wrong person for the job and you may need to replace them, but often there is a much simpler, less costly,…
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How to Get the Most of Out of New Employees

As a business mentor, many business owners I meet their induction program either doesn't exist or is too short.  They put all their time and energy goes into finding the right person and not enough focus is given on how to get the most out of them once they have started.  This costs time and money as a…
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Do You Make This Common Mistake in Your Communication?

Have you ever been in an argument before?  In an argument, communication can break down or worse still blows up and nothing gets resolved.  There is an alternative whereby simple changes in the way you are communicating can help you be a more effective communicator and get to a resolution sooner.  Learn more in this…
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3 Business Lessons I Learnt from Club Med

One thing I am passionate about is making sure business owners take holidays so they take the time to recharge and renew. I was doing this recently with my family at Club Med on Bintan Island and had an amazing experience. It taught me 3 valuable business lessons that I share in this week’s video.…
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How To Use A Common Goal To Focus Your Team [Video]

Do you ever feel that sometimes your staff are running to their own agenda or just showing up for themselves? Get the most out of your business and your team by setting a common goal. You see, if you are not providing clear direction for your team, then they will come up with their own.…
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5 Keys To Recruiting Great Team Members [Video]

Great businesses are built on great teams. Hiring the wrong people can cost a lot of time and money. Hiring the right people will give you a competitive advantage and will accelerate your business success. Only accept the best for your business – not the best of the bad bunch. Check out this week's video…
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Five Keys To Managing Your Team [Video]

Are you frustrated with your team performance or would like to get more out of them? Before you put the blame on them for low productivity or not hitting their targets, you might want to check how well you are doing as a manager. Often, business owners or managers are not effectively managing their team…
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5 Tips to Effectively Outsource Tasks Overseas

5 Tips to Effectively Outsource Tasks Overseas Do you get caught up doing mundane tasks in your business? Outsourcing overseas can be a simple way to get things done with qualified professionals for as little as $5/hour. The great thing is this is easier than ever before with sites such as UpWork, Guru and Fiverr…
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How To Eliminate The Wrong Types Of Behaviour In Your Business [Video]

Are you making exceptions within your team, allowing some people to get away with things they shouldn't? Allowing people to get away with bad behaviour just because it has become the norm in your business is holding your business back. As a leader, you must have clear standards and call these standards tight to get…
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Understanding The Cycle Of Business [Video]

As a business owner, being hands-on with everything in your operations just isn't necessary – it can even be harmful to your results. There is a cycle that you need to establish to be able to run your business successfully. And that is what you are going to learn in this week's video. For this…
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The Importance Of Values In Business [Video]

Often, we only get to see a person’s behaviour. So what’s driving this ? In this video, you’ll learn how to run your business according to your values. In this week's business tip: 00:11 - What’s happening behind the scenes? 00:33 - Are you clear on your values? 01:35 - Avoid conflict in business 02:02…
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The 4-Step Formula For Providing Employee Feedback [Video]

How to eliminate blame and excuses in your team and have them take responsibility by effectively giving employee feedback. In this week's video: 00:11 - The Importance of feedback 00:54 - How to provide constructive criticism 01:00 - Timing is critical 01:23 - Focus on the behaviour 01:50 - Share the impact 02:25 - The…
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How To Get Open Communication In Your Team

Build Trust And Morale In many teams, communication is closed. Nobody really knows what anyone else thinks or feels. People gossip behind others’ backs; they say things they shouldn’t. Others don’t say what they should and are keeping all kinds of worries bottled up inside. This can destroy the team culture and reduce team morale.…
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How To Create Great Job Descriptions

To Get The Best Out Of Your Team... One of the keys to business success is getting the most out of your team. Use a job description to clearly set out their role and show how their efforts will contribute to the success of the company is the first step to getting a team member…
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9 Secrets To Getting The Perfect Employee…

These days too many business owners are throwing their advertising dollar down the toilet using out-dated recruitment methods and using boring old ads. And, then they wonder why they’re getting the wrong response! In this post you’ll learn the secrets to getting and keeping the perfect employees. This information is an invaluable and often neglected…
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How To Get Your Staff Working Like A Team

How To Get Your Staff Working Like A Team All too often the cry is heard ‘you can’t get good people’ or ‘why can’t I get my people to do as I tell them’. Well here’s a few ideas that may make life a lot easier. Consider for a moment, the business owner who has…
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